Privacy Policy

Waste Services of Wichita (“we,” “us,” or “our”) provides residential trash, recycling, and related waste-collection services in Wichita, Kansas and surrounding communities. This Privacy Policy explains what information we collect when you visit our website or sign up for service, how we use and share it, and the choices you have. By using our website or services, you agree to the practices described here.

We collect information you provide directly to us, including:

• Contact details — your name, email address, phone number, and service and billing addresses.
• Service details — your selected plan and add-ons, pickup day, start date, and any special pickup instructions you share with us.
• Payment information — your card is collected and processed securely by our payment processor, Stripe. We do not receive or store your full card number; we retain limited details such as the card brand, last four digits, and billing ZIP for account and billing purposes.
• Communications — records of messages you send us, such as support requests or missed-pickup reports.

We also automatically collect basic technical information when you visit our website, such as your IP address, browser type, and pages viewed, to operate and secure the site.

• Set up and provide your waste-collection service.
• Process payments and manage your recurring subscription and billing.
• Schedule pickups and notify you about service, including holiday and weather changes.
• Respond to your questions, support requests, and missed-pickup reports.
• Operate, maintain, secure, and improve our website and services.
• Comply with legal obligations and enforce our agreements.

Payments are processed by Stripe, Inc. When you enter your card details, they are transmitted directly to Stripe and handled under Stripe’s own privacy and security practices. We use Stripe to charge your initial payment and to bill your recurring subscription. We recommend reviewing Stripe’s privacy policy for details on how it processes your payment information.

We do not sell your personal information. We share it only as needed to run our business:

• Service providers — vendors who help us operate, such as our payment processor (Stripe), email and notification providers, and hosting and infrastructure providers, who may use your information only to perform services for us.
• Legal and safety — when required by law, regulation, or legal process, or to protect the rights, property, or safety of our customers, the public, or our company.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We keep your information for as long as your account is active and as needed to provide services, then for a reasonable period afterward to comply with our legal, tax, and accounting obligations and to resolve disputes.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

You may review or update your account information, opt out of non-essential communications, or request that we delete information we are not required to retain by contacting us using the details below. Depending on where you live, you may have additional rights regarding your personal information; we will honor those rights as required by applicable law.

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work properly without them.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through our website or by email where appropriate.

If you have questions about this Privacy Policy or your information, contact us:

• Waste Services of Wichita
• Phone: (316) 800-0100
• Email: support@wswichita.com
• Wichita, KS 67204